Terms of Service

Welcome to La Casa de Pets. These Terms of Service govern your use of our website, lacasade.shop, and purchases made through our online store.

By visiting our website or placing an order, you agree to these terms.

Use of Our Website

You agree to use our website for lawful purposes only. You must not misuse the website, attempt unauthorized access, interfere with its operation, or engage in fraudulent activity.

Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, and prices are accurate and up to date.

Product appearance and colours may vary slightly depending on your screen settings or product updates. Please review the product details before placing an order.

Prices and Payments

Product prices and any applicable shipping charges are displayed during checkout before you complete your purchase.

Payments must be successfully authorized before an order can be processed. Available payment methods will be shown at checkout.

If a genuine pricing or product information error affects an order, we will contact you to explain the issue and discuss the available options.

Orders and Order Acceptance

When you place an order, you are submitting a request to purchase the selected products.

You will receive an order confirmation after submitting your order. We reserve the right to decline or cancel an order where permitted by law, including where a product is unavailable, a listing contains a genuine error, or a transaction appears unauthorized or fraudulent.

If payment has already been received for an order that we cancel, an appropriate refund will be issued.

Shipping and Delivery

We ship to customers in the United Kingdom, Europe, and the United States.

Our estimated delivery time is 5–8 business days. Orders are fulfilled using available stock from our warehouses in the UK, the United States, and Europe.

Delivery estimates are not guaranteed dates and may vary due to destination, courier operations, customs procedures, public holidays, or other circumstances.

Please see our Shipping Policy for further information.

Returns and Refunds

We offer a 30-day return period for eligible purchases.

Return requests, cancellation rights, refund procedures, and applicable conditions are explained in our Return and Refund Policy.

Nothing in these terms limits your statutory consumer rights.

Intellectual Property

Unless otherwise stated, the content on this website, including text, graphics, logos, photographs, and design elements, is owned by or licensed to La Casa de Pets.

You may not reproduce, distribute, modify, or use our website content without permission.

Third-Party Services

Our website may use third-party services to support payments, delivery, website functionality, analytics, and customer support.

Your use of third-party services may also be subject to their own terms and policies.

Limitation of Liability

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including your statutory consumer rights.

To the extent permitted by applicable law, La Casa de Pets is not responsible for indirect or consequential losses arising from the use of our website.

Changes to These Terms

We may update these Terms of Service from time to time. The latest version will be published on this page.

Contact Information

La Casa de Pets

39 Floral Street
London, England WC2E 9BZ
United Kingdom

Email: lacasadepets@hotmail.com

Website: https://lacasade.shop