Shipping Policy

At La Casa de Pets, we aim to make delivery simple and convenient. We ship to customers across the United Kingdom, Europe, and the United States using stock held in warehouses in these regions.

Shipping Destinations

We currently ship to:

• United Kingdom

• European countries

• United States

Available delivery options depend on the destination and product availability.

Delivery Time

Our estimated delivery time is 5–8 business days after dispatch.

Business days exclude weekends and public holidays. Delivery times are estimates and may vary depending on your location, courier services, customs procedures, and other circumstances.

Any additional order processing time will be shown where applicable before checkout is completed.

Our Warehouses

We hold stock in warehouses located in:

• United Kingdom

• Europe

• United States

Your order will be fulfilled from an available warehouse based on product availability and delivery destination.

This helps us serve customers across our main shipping regions.

Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

The available shipping options and final delivery costs may vary depending on your delivery address and the products ordered.

Tracking Your Order

Where tracking is available, we will provide shipment information after your order has been dispatched.

Please allow some time for tracking information to become active with the delivery carrier.

Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, or other charges depending on the destination and local regulations.

Any taxes or duties collected during checkout will be included in the order total. Where such charges are not collected at checkout, additional charges may be requested by the relevant customs authority or carrier.

Delayed or Missing Orders

Although we work to meet our estimated delivery times, occasional delays may occur.

If your order has not arrived within the estimated delivery period, please contact us at lacasadepets@hotmail.com with your order number.

If we become aware that an order cannot be shipped within the promised timeframe, we will contact you with an update and explain the available options, including cancellation and a refund where applicable.

Incorrect Delivery Information

Please ensure your shipping address and contact information are correct before placing your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that changes can be made once an order has been dispatched.

Contact Information

For shipping and delivery enquiries:

La Casa de Pets

39 Floral Street
London, England WC2E 9BZ
United Kingdom

Email: lacasadepets@hotmail.com

Website: https://lacasade.shop