Privacy Policy

At La Casa de Pets, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website or make a purchase.

Information We Collect

Depending on how you interact with our website, we may collect:

• Your name and contact details.

• Billing and delivery addresses.

• Email address and telephone number.

• Order details and transaction information.

• Information you provide when contacting customer support.

• Device, browser, and website usage information.

• Cookie and similar technology information.

Payment details are handled by our payment service providers. We do not intentionally store full payment card details on our own systems.

How We Use Your Information

We may use your information to:

• Process and fulfil your orders.

• Arrange shipping and delivery.

• Process payments, returns, and refunds.

• Respond to enquiries and provide customer support.

• Send order confirmations and important service updates.

• Improve our website and shopping experience.

• Help protect our store against fraud and unauthorized activity.

• Meet legal, tax, and regulatory requirements.

How We Share Your Information

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Shopify, our ecommerce platform.

• Payment processors and payment service providers.

• Shipping companies, warehouses, and fulfilment providers.

• Website hosting, analytics, and technology providers.

• Customer support and communication providers.

• Legal or regulatory authorities where required.

We do not sell your personal information.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, support shopping cart functionality, understand website usage, and improve our services.

Some cookies may also be used for advertising and marketing purposes. Where required by law, we will request your consent before using non-essential cookies.

You can manage cookies through your browser settings and any cookie preference tools available on our website.

Legal Reasons for Processing Information

Depending on the purpose, we process personal information where it is necessary to fulfil an order or contract, comply with a legal obligation, pursue legitimate business interests, or where you have given consent.

Where processing is based on consent, you may withdraw that consent.

International Data Transfers

Because we serve customers in the United Kingdom, Europe, and the United States, some service providers may process information in different countries.

Where applicable, we use appropriate safeguards for international transfers of personal information.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, and comply with legal obligations.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.

• Correct inaccurate or incomplete information.

• Request deletion of your personal information.

• Restrict or object to certain processing.

• Request a copy of certain information.

• Withdraw consent where processing is based on consent.

To make a privacy request, contact us at lacasadepets@hotmail.com.

Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate under their own privacy policies, and we are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact Us

For privacy-related questions or requests:

La Casa de Pets

39 Floral Street
London, England WC2E 9BZ
United Kingdom

Email: lacasadepets@hotmail.com

Website: https://lacasade.shop